FAQs

 

 

What grids have Snowpaws clothing?
Snowpaws products can currently be found in Second Life, Inworldz, Zan Grid and on the Kitely Market.

Where to find Snowpaws original mesh avatars:
Yes Snowpaws is the home of the Grace Mesh Avatar, the Gracie Mini Mesh Avatar, the Coralie Mini Mermaid Avatar and the Naia Mermaid Mini Avatar. Head here to see them!

Redelivery:
There is no redelivery terminal in the store as I do not use a linked vendor system. I sell directly from prims. Please log out and log back in. If that doesn't work please contact me with your transaction information and I will resend.

Refunds:
Refunds are given for double purchases or errors I cannot repair. No exceptions. If you made a duplicate purchase, please send me the transaction info for both purchases. Second Life only supplies transaction information for the past 30 days. So in most cases if the purchase was prior to 30 days, refunds cannot be made. Free demos are available for all mesh outfits to make sure they fit you correctly and that you like how they look. If you use them you will not make a purchase you regret.

How do you find your transaction information?
Go to: http://www.secondlife.com
Choose Account in the menu on the left side of your screen. From the list under account, choose transaction history. Select the day you made the purchase. Copy and paste all information regarding your specific purchase. For double purchases, please supply the information for both items. Your transaction information will look like this:
10/29/2013     14:34:15     xxxxxxxSource: Carrie Snowpaw
Object Sale
Region: Diamond Oasis
Description: Snowpaws - Lovely Dress       L$0

Gift Certificates and Gifting:
Yes Snowpaws does offer gift certificates! Please contact Carrie Snowpaw to have one made. Please let her know the amount you wish it to be for, the person who will be receiving it, and your transaction information showing payment to Carrie Snowpaw in the amount of the certificate.  Once this is received a customized certificate will be made up and sent! Want to send a gift? Pay Carrie Snowpaw directly for the amount of the outfit. Send her the transaction information and the name of the person who will receive the item. She will send it to them asap.

Permissions:
Items are Copy, No Transfer and mod if needed for fitting purposes. Received a no-mod item by accident on a purchased item and you need to mod it? Contact me. I'm happy to send a correction.

InfoHUB:
Have a school or center of learning and you would like to be featured in the Snowpaws InfoHUB? Contact Carrie Snowpaw with details about your institution.

Mesh body appliers:
Snowpaws offers Omega and The Mesh Project appliers on many system outfits in the store. If there is an outfit that does not have them yet that you would like to have, contact Carrie Snowpaw and she will add it to the list. Outfits that have them will be marked on the vendor picture. Own the outfit already and just need the appliers? Applier kits can also be purchased separately in the accessories department here. Not sure if Omega appliers will work on your mesh body? Check here for a full list. 

Snowpaws group questions:
Want to join the group? Open the group window inworld and select join now. There is a 150L group join fee. Benefits include over 30 lovely group gifts. You can also stay up to date on Snowpaws news by joining the subscriber in the store. You can join here. Hit the green subscribe button on the lower left corner. This sends you notices without using one of your sl group slots. Subscriber members are not eligible  for the group gifts or the Gift Card Slap & Dash.

Copyright:
All original works are the property of Carrie Snowpaw and Snowpaws. Unauthorized use of original works will result in a DMCA filing. The purchase or acceptance of any original Snowpaws product is with this condition. Read more about the Digital Millennium Copyright Act here.

Whew that's alot. I hope I answered your specific question. If not, or if an answer is confusing, please contact me inworld either by direct im or a notecard. Thanks.